CASE STUDY
Mail-Order Pharmacy Resilience
Solution: Our firm embarked on a multi-faceted strategy to bolster the pharmacy's resilience against operational disruptions.
The project aimed to fortify the pharmacy's operational site against potential risks by assessing assets, analyzing risks, developing, and implementing key mitigation projects. The focus was on identifying and reinforcing weaknesses in critical infrastructure to ensure uninterrupted service.
Our efforts included:
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Whole Site Backup Power Generator Installation: We oversaw the selection and installation of a backup power system to ensure continuous operation during power outages.
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Pharmacy Packaging Asset Hardening: We supervised the enhancement of pharmacy packaging systems with redundant systems to mitigate the risk of system failures.
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Power Outage Readiness Plan: Development of a comprehensive readiness plan for the pharmacy's largest operational site, tailored to maintain critical functions during power disruptions.
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Training and Exercises: We developed and delivered targeted training exercises to assess and improve the readiness of the pharmacy's staff in responding to emergencies.
Challenges
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Identifying areas of risk and cost-effective fixes
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Formalizing ad-hoc processes
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Ensuring system redundancy and capacity
Benefits
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Infrastructure Resilience: Identified and rectified single points of failure in the existing infrastructure, significantly enhancing operational stability.
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Incident Response Planning: Established a formal, documented plan for responding to major power outage incidents, ensuring a swift and coordinated response.
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Staff Preparedness: Key personnel were trained on emergency procedures, improving the organization's overall response capability.
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Client Confidence: Developed customer inquiry response materials, providing evidence of a robust Business Continuity program to address client concerns.
Quote
"The expertise and guidance provided by the consulting team were instrumental in transforming our operational resilience.
Their comprehensive approach not only safeguarded our critical operations but also empowered our team with the knowledge and tools to maintain high service standards.
This project has significantly reduced our downtimes and strengthened our client's trust in our ability to deliver, even in the face of unforeseen challenges."
S Walker
CIO
Tarrytown Expocare Pharmacy